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Terms of Service

Last updated: 2026-09-04

These Terms of Service ("Terms") govern access to and use of the MDRpilot platform ("Service") operated by NAVİCORE TEKNOLOJİ VE YAZILIM LİMİTED ŞİRKETİ ("we", "us", "Seller"). By creating an account, clicking accept, completing a purchase or using the Service, you agree to these Terms on behalf of yourself and the organisation you represent ("Customer", "you", "Buyer").

If you do not agree, do not create an account or use the Service.

1. Operator and contact

2. Definitions

3. Scope of the Service

MDRpilot provides cloud software tools to support preparation of medical device quality and regulatory documentation, including without limitation:

The Service is an assistance and productivity tool only. It does not:

You remain solely responsible for verifying accuracy, applicability, version control, approval and archival of all outputs before internal use or regulatory submission.

4. Eligibility and account registration

You represent that you are a professional or business user (or acting for one) and have authority to bind the Customer organisation. You must provide accurate registration information and maintain a valid contact email.

You are responsible for safeguarding credentials, enabling appropriate authentication practices and all activity under your Account. Notify us promptly at support@mdrpilot.com of any suspected unauthorised access.

Access may be role-based (e.g. Owner, Quality Manager, Consultant, Viewer). The Customer's designated Owner manages billing, invites and subscription changes.

5. Acceptable use

You agree not to:

We may suspend or terminate access for material breach, abuse, security risk or non-payment.

6. Subscription, billing and plans

6.1 Plans and limits

Usage limits (products, seats, AI tokens, exports and modules) depend on your active Subscription Plan. Current commercial terms are shown on the pricing page and in-product.

Indicative list prices (EUR, monthly billing, subject to change and taxes where applicable):

6.2 Annual billing

Where annual billing is offered, you typically pay for ten (10) months and receive twelve (12) months of service (two months free), unless a written enterprise agreement states otherwise. Annual fees are charged upfront.

6.3 Payment

Paid subscriptions are collected via our Payment Partner (e.g. iyzico) or invoice as agreed. You authorise recurring charges for renewals until cancellation. Failed payment may result in suspension.

6.4 AI tokens

Live AI features consume monthly token allowances included in your plan. Unused monthly allowances do not roll over unless explicitly stated. Extra token packs, where offered, remain available until consumed.

6.5 Changes

We may modify plan features or list prices with reasonable notice. Price changes apply at the next renewal unless mandatory law requires otherwise.

7. Intellectual property

You retain all rights in Customer Data. You grant us a limited, worldwide licence to host, process, transmit and display Customer Data solely to provide and improve the Service, enforce these Terms, prevent abuse and comply with law.

We and our licensors retain all rights in the Service, software, models, prompts, templates, UI, trademarks (including MDRpilot) and documentation. Except for the limited right to use the Service during an active subscription, no ownership is transferred to you.

Feedback you provide may be used to improve the Service without obligation to you.

8. Confidentiality and data protection

Each party will protect the other's confidential information with reasonable care and use it only for performing these Terms. Processing of personal data is described in our Privacy Policy (/privacy), which forms part of these Terms.

You are the controller of Customer Data you upload; we process it as needed to operate the Service. Do not upload data you are not entitled to process.

9. AI features and third-party providers

When enabled, content you submit may be processed by configured third-party AI providers (e.g. OpenAI, Anthropic) to generate outputs you request. You are responsible for ensuring that such processing is permitted under your policies and applicable law.

We do not guarantee availability, accuracy, completeness or fitness of AI outputs. Always review Generated Output with qualified personnel.

10. Warranties and disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.

We do not warrant uninterrupted or error-free operation, or that the Service will meet all regulatory expectations of a particular notified body or authority.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, REGULATORY APPROVAL, REPUTATION OR BUSINESS OPPORTUNITY.

OUR AGGREGATE LIABILITY ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR €100 IF NO FEES WERE PAID.

Nothing in these Terms limits liability that cannot be limited under applicable law (including death or personal injury caused by negligence where such limitation is prohibited).

12. Term, suspension and termination

You may stop using the Service at any time and cancel renewal as described in the Delivery and Refund Policy (/refund). We may suspend or terminate access for breach, non-payment, legal risk or discontinuation of the Service with notice where practicable.

Upon termination, your right to access the Service ends. Export your data before closure where the application provides export tools. We may delete Customer Data after a reasonable retention period, subject to legal holds and backups.

13. Third-party links and integrations

The Service may link to third-party sites or services. We are not responsible for their content, security or practices.

14. Changes to these Terms

We may update these Terms. Material changes will be indicated by updating the date above and, where appropriate, by notice in the product or by email. Continued use after the effective date constitutes acceptance, except where mandatory law requires explicit consent.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules, except where mandatory consumer protection rules of your country of residence apply.

Consumer disputes may be brought before competent consumer arbitration committees / courts as provided by law. For B2B Customers, Gaziantep courts and enforcement offices have jurisdiction unless mandatory law provides otherwise.

16. Contact

Questions regarding these Terms: support@mdrpilot.com · Sales: sales@mdrpilot.com