Delivery and Refund Policy

Last updated: 2026-09-04

This Delivery and Refund Policy applies to digital MDRpilot subscriptions sold by NAVİCORE TEKNOLOJİ VE YAZILIM LİMİTED ŞİRKETİ via https://mdrpilot.com or related sales channels. It should be read together with the Terms of Service, Privacy Policy and Distance Selling Agreement.

1. Nature of the product

MDRpilot is a digital software-as-a-service (SaaS) product. There is no physical shipment, warehouse dispatch or courier delivery. "Delivery" means enabling the subscribed features in your online account / company workspace.

2. Order process

1. You select a plan on the pricing page or agree a sales / enterprise order.

2. You provide account and billing details accurately.

3. Payment is authorised through our licensed Payment Partner (e.g. iyzico) or processed by invoice where agreed.

4. On successful confirmation, entitlements are activated for the relevant workspace.

5. A confirmation is sent to the email address registered on the account (and/or the sales contact).

3. Delivery / activation times

• Standard online payment: activation is normally immediate after the Payment Partner confirms success (typically within minutes; rare bank delays may apply).
• Manual / enterprise orders: activation follows written acceptance and payment clearance; timing is stated in the sales confirmation.
• If activation fails despite confirmed payment, contact support@mdrpilot.com with your email, approximate payment time and any payment reference. We will investigate with the Payment Partner and restore access or refund as appropriate.

4. Right of withdrawal (consumers)

Where Turkish distance-selling and consumer rules apply to you as an individual consumer:

• You may withdraw from the distance contract within 14 days of conclusion without giving reasons, subject to the exceptions below.
• Because MDRpilot is digital content / an online service that can start immediately, if you request early performance and acknowledge that the withdrawal right ends once performance has begun, the statutory withdrawal right may no longer apply after access is granted.
• To exercise a still-valid withdrawal right, email support@mdrpilot.com with your account email, order / subscription reference and a clear withdrawal statement.

Optional wording: "I withdraw from the MDRpilot distance contract concluded on [date], account [email]."

Business / professional purchasers are generally not consumer withdrawal beneficiaries under the same rules; contractual cancellation terms below apply.

5. Refunds

5.1 Cases we refund

• Duplicate or incorrect charges attributable to us or our Payment Partner;
• Payment taken but service activation impossible for reasons under our control;
• Valid statutory consumer withdrawal where still available;
• Explicit written goodwill or SLA credits we have agreed.

5.2 How to request

Email support@mdrpilot.com (billing subject line recommended) with:

• account email;
• plan name and approximate payment date / amount;
• payment provider reference if available;
• reason for the request.

We aim to respond within a few business days.

5.3 How refunds are paid

Approved refunds are returned via the original payment method through the Payment Partner. Card issuer / bank posting times may take several business days and are outside our direct control.

5.4 Normally not refundable

• Unused time after a voluntary mid-period cancellation once the paid period has started (unless mandatory law or a written agreement says otherwise);
• dissatisfaction with AI draft quality after substantial use, where the Service remained available as described;
• chargebacks filed without first contacting us (we may contest abusive chargebacks);
• violations of the Terms of Service leading to suspension.

Annual prepaid plans follow the same principles unless an enterprise contract states different commercial terms.

6. Cancellation of renewal

You may cancel automatic renewal for the next billing period from account settings (where available) or by writing to support@mdrpilot.com before the renewal date. Cancellation stops future charges; it does not by itself create a pro-rata refund for the current paid term.

7. Service interruptions

We strive for high availability but do not warrant uninterrupted service. Planned maintenance will be scheduled reasonably where practicable. Extended outages caused solely by us may be addressed with service credits at our discretion or as stated in an enterprise SLA.

8. Contact

Delivery, refunds and billing: support@mdrpilot.com

Sales / enterprise: sales@mdrpilot.com

Merchant: NAVİCORE TEKNOLOJİ VE YAZILIM LİMİTED ŞİRKETİ — Çamtepe Mah. Mahmut Tevfik Atay Blv. Gaziantep Teknopark No: 4 C İç Kapı No: 31 Şahinbey / Gaziantep